Business Skills

In today's working world, technology and business go hand in hand.  Most technology is now dependent upon business, and most business is now dependent upon technology.  Because of this, TeraU strongly emphasizes the acquisition of business skills along with technological skills. 

So what distinguishes a TeraU graduate from most other entry-level job seekers is an unusually high level of business sophistication.  TeraU graduates better understand what businesses want and need from technology specialists, and they know how to present themselves appropriately when seeking jobs.  Consequently, they are much more likely than the average candidate to obtain challenging and desirable positions.

In contrast with most job seekers, a TeraU graduate will be able to:

  • identify and resolve business opportunities quickly and properly,
  • gather and report written business information in a clear, concise manner,
  • use multimedia presentation software to outline, summarize and convey business information,
  • demonstrate business leadership in managing customer relationships and customer satisfaction,
  • both lead and follow as a member of a high performance project team, and
  • think on his/her feet.

TeraU students receive extensive training in each of the following critical areas—

 

Individual and Project Team Performance skills:

  • Identifying personal learning style and work style preferences
  • Understanding the dynamics of effective teams
  • Demonstrating that work ethics are necessary for success
  • Possessing conflict resolution strategies
  • Comprehending corporate standards for work processes

Resource Allocation in Business skills:

  • Organizing and prioritizing project components
  • Scheduling planning time
  • Identifying sequencing of project components
  • Estimating time, materials, and cost to complete project
  • Delegating activities when appropriate

Customer Satisfaction skills:

  • Active listening and open-ended questions to determine needs
  • Identifying styles of customers and recognizing barriers to communication
  • Managing customer expectations and making customers feel comfortable and important
  • Providing customer-focused solutions; defining and measuring customer satisfaction
  • Inviting further customer relationships through genuine gratitude

Business Writing skills:

  • Identifying the audience and the purpose of writing
  • Effectively using literary techniques
  • Preparing, assessing readability, and revising content
  • Knowing common writing formats and advanced technical writing techniques
  • Using templates to write proposals and to report status 

Multimedia Presentations and Listening:

  • Creating and delivering interactive oral presentations
  • Monitoring articulation, rate, volume, and pitch
  • Asking appropriate questions in poor presentations
  • Utilizing listening skills in poor presentations
  • Evaluating presentation effectiveness

Goal Setting and Career Development skills:

  • Setting appropriate personal and professional goals
  • Identifying education, training, experiences, and activities necessary to obtain goals
  • Documenting achievements and related professional growth