Learn about TWL

TeraU for TWL ("Transportation, Warehousing, and Logistics") is an accelerated, hands-on training program that focuses on technology, business, and employability skills, and emphasizes the high-demand Computer Support Specialist position in the TWL industry.  It will be offered to WIA-eligible in-school and out-of-school youth who meet the assessment criteria.

Along with content instruction and hands-on activities, TeraU for TWL students will participate in real technology and business projects that affirm and enhance technical, troubleshooting, teamwork, employability, communication, and project management skills.

Graduates of TeraU for TWL will compete effectively for employment as various types of TWL Computer Support Specialists, from entry- to mid-level.  Students with previous technical experience may qualify for higher-level training upon graduation from the program.

Each participant will receive up to 240 hours of instruction, delivered either two days/week or two after-school sessions/week, along with two Saturdays/month.

TeraU for TWL core objectives include offering value to employers through the following:

  • Knowledge of the information technology industry
  • Knowledge of the TWL Industry
  • Professional ethical behavior and knowledge of personal work style
  • Effective social skills appropriate to teamwork
  • Concise communication of technical and business information
  • Effective Internet use to obtain business and technical information
  • Ability to troubleshoot common workplace technology
  • Ability to use creative problem solving techniques
  • Use of active business communication skills in listening and speaking
  • Use of a customer satisfaction model for customer service
  • Use of a customer recovery model for customer service

An important aspect of the program is the involvement of local TWL industry speakers who will address one or more of the following topics with respect to their company:

  • What role your company plays in the TWL industry
  • Rising demand for "knowledge workers"
  • Company requirements for post-secondary education and other employment options
  • Opportunities and learning demands for current employees
  • Criteria for advancement
  • Role of technology (or application of technology) to solve business problems
  • Changing workforce demographics related to education and/or skills
  • Examples of how specific knowledge or technical skills have become outdated
  • Application or creation of knowledge to solve business problems
  • Internal collaboration to solve business problems
  • Examples of employees "learning by doing"
  • Focus on ‘New Literacy' - communication, problem-solving, organizational skill
  • Need for presentation skills (graphics, audio, video, web page design/maintenance)
  • Application of knowledge or creativity to solve problems
  • Relevance of TeraU for TWL project management skills and technology knowledge
  • Importance of maintaining a global perspective
  • Importance of making ethical decisions

Additionally, TeraU for TWL students learn by doing, via real world projects and internships.  Employability skills that are developed include:

  • Time Management
  • Respect for authority
  • Responsibility
  • Accountability
  • Teamwork / Collaboration
  • Active communication skills
  • Improved self-worth
  • Real world hands-on experience

Some of our speakers will identify opportunities within their organizations to include TeraU for TWL students.  When these opportunities arise, we collaborate to determine requirements, desired outcomes, and timeframes.


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